Return & Refund Policy
Exibu Modulars
At Exibu, all products are custom-made to order. Once an order is confirmed and artwork has been approved, production begins immediately. For this reason, we do not accept cancellations, returns, or refunds for reasons such as change of mind, incorrect order selection, or design changes after approval.
Eligible Cases for Return/Replacement
Faulty or defective product due to manufacturing error.
Product does not match the confirmed order (wrong size, material, or specifications).
Printing defects such as smudges, ink errors, or major color inconsistencies not aligned with the approved proof.
Important Artwork Disclaimer
- All designs are printed exactly as provided by you.
- Exibu is not responsible for errors, low resolution, or design flaws in customer-submitted artwork.
- Please note: slight color variations between digital proofs and final prints are normal due to printing processes and cannot be considered defects.
Reporting Issues
Any issues or defects must be reported within 24 hours of receiving the product. Claims submitted after this window will not be eligible for return or replacement.
How to file
To file a claim, email us with your order number and clear photographs of the issue at info@exibu.co.in.
Refunds & Replacements
Once verified, we will offer a replacement or reprint free of cost. Refunds are only issued in exceptional cases and will be processed to the original payment method within 7–10 business days.